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Returns & Refunds

At CraftWeco, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied, eligible items may be returned according to the terms below.

Returns

Returns are accepted within 14 days of delivery. To qualify for a return, items must be:

  • Unused and in the same condition as received
  • In the original packaging with all tags, manuals, and accessories included
  • Accompanied by proof of purchase

Non-returnable items include:

• Clearance or final sale items
• Gift cards
• Products that show signs of use or damage after delivery

How to Initiate a Return

To begin a return, please contact us at sales@craftweco.com and include:

• Your order number
• The product name
• The reason for the return

Once your request is reviewed, we will provide the return address and instructions.

Unless the return is due to our error (incorrect or defective item), customers are responsible for return shipping costs.

Refunds

After we receive and inspect your returned item, we will notify you of the refund approval status.

Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping costs are non-refundable.

Exchanges

If you wish to exchange an item, please contact sales@craftweco.com before returning the product so we can confirm stock availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery and include photos of the issue.

We will review the claim and arrange a replacement or refund if applicable.

Store Location
Mon–Fri: 9 AM – 9 PM EST
Sat: 9 AM – 5 PM EST

(313) 586-3444
sales@craftweco.com

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© 2022–2026 CraftWeco. All rights reserved.

 

Disclaimer: All products on this website are for personal and home improvement use. Results may vary based on materials, techniques, and experience. CraftWeco provides quality tools and equipment, but they are not a substitute for professional technical or safety advice. Use of tools is at your own risk—consult a qualified professional when needed.

 

IMPORTANT: CraftWeco is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the CraftWeco.com domain.

Store Location
Mon–Fri: 9 AM – 9 PM EST
Sat: 9 AM – 5 PM EST

(313) 586-3444
sales@craftweco.com

Be the first to get promo offers and reward perks straight to your inbox.

You can easily unsubscribe from our emails at any time by using the link provided in every message we send you.

© 2022–2026 CraftWeco. All rights reserved.

 

IMPORTANT: CraftWeco is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the CraftWeco.com domain.