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Help Center

At CraftWeco, we’re committed to providing a smooth and reliable shopping experience. Whether you have questions about shipping, returns, orders, or your account, our Help Center is here to help. Browse the frequently asked questions below for quick answers.

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If you have an issue or question that requires immediate assistance, you can click the button below to reach a support specialist.

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Shipping Information

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Standard shipping within the United States usually takes 2–5 business days, depending on your location.

Shipping rates are calculated at checkout based on order size, destination, and carrier.

At this time, CraftWeco ships only within the United States. This allows us to provide reliable shipping, accurate delivery times, and proper support for our customers.

Orders & Returns

Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

Returns are accepted within 14 days of delivery for unused items in their original packaging. See our Returns & Refunds page for full details.

If your order arrives damaged, contact us within 7 days of delivery and include photos of the issue so we can review the claim.

Other

Yes, CraftWeco gift cards are available and can be used toward any purchase in our store.

Yes. Contractors and businesses purchasing tools in larger quantities can contact us about bulk orders and contractor accounts.

You can update your account details by logging into your CraftWeco account dashboard.

Once your order ships, you will receive a tracking number via email.

Store Location
Mon–Fri: 9 AM – 9 PM EST
Sat: 9 AM – 5 PM EST

(313) 586-3444
sales@craftweco.com

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© 2022–2026 CraftWeco. All rights reserved.

 

Disclaimer: All products on this website are for personal and home improvement use. Results may vary based on materials, techniques, and experience. CraftWeco provides quality tools and equipment, but they are not a substitute for professional technical or safety advice. Use of tools is at your own risk—consult a qualified professional when needed.

 

IMPORTANT: CraftWeco is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the CraftWeco.com domain.

Store Location
Mon–Fri: 9 AM – 9 PM EST
Sat: 9 AM – 5 PM EST

(313) 586-3444
sales@craftweco.com

Be the first to get promo offers and reward perks straight to your inbox.

You can easily unsubscribe from our emails at any time by using the link provided in every message we send you.

© 2022–2026 CraftWeco. All rights reserved.

 

IMPORTANT: CraftWeco is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the CraftWeco.com domain.